Refund policy

Return & Refund Policy

Last updated: July 2026

At Beauty and Body, we want you to love your purchase. If you're not completely satisfied, we're here to help.

Due to the nature of our handmade self-care products, we are unable to accept returns on used or opened items for hygiene and safety reasons.

If your item arrives damaged, faulty, or you receive the wrong product, please contact us within 7 days of receiving your order.

Once we have reviewed your request, we will let you know if your refund has been approved.

If approved, your refund will be processed back to your original payment method within 5–10 business days.

If your order arrives damaged or incorrect, please email us within 7 days with:

We'll work with you to provide a replacement, store credit, or refund where appropriate.

We do not offer refunds or exchanges for change of mind, incorrect scent selections, or if you simply decide you no longer want the product.

Orders may only be cancelled before they have been packed or shipped. Once your order has been dispatched, it cannot be cancelled.

If you have any questions about your order, need assistance, or have any concerns, we're happy to help.

Beauty and Body
📧 trinityvujcichogilvie23@gmail.com
📞 027 232 8485
📍 1308 Arapuni Road, Parawera 3872, New Zealand

We aim to respond to all enquiries as quickly as possible and appreciate your support of our small business. 🤍